Can I cancel my order after I've made a purchase on the website?
You can.We offer immediate order cancellations up to a limit of 2 hours after purchasing - so if you change your mind within that time - send us a message and we'll cancel and refund you in full as soon as we get your request.
How long will it take to get my order?
The orders are shipped via International Mail, estimated arrival time is 7-10 business days after the order is shipped.
We make every effort to deliver your items according to our guidelines, however, in rare cases and due to the nature of the business with consistent variability of volume and shipping company delays, we can not guarantee arrival on any specific dates.
None the less, we will make every effort to make sure you are happy with your order❤
How do I return or exchange an item?
Our Guarantee.Our return policy lasts 14 days beginning only when our package is delivered to your address.
We will accept the new, unopened items within 14 calendar days of delivery. items within 14 days to guarantee customer expectations and ensure satisfaction of your purchases.
We're confident our premium curated products selection will meet or exceed your expectations but if you want to make a return - please contact our support team at email@example.com and we will respond within 24 hours to assist with the process.
What types of Payment do you accept?
- All Standard Payments.We accept all Payments by Visa, Mastercard, PayPal and American Express.
What if the item I ordered arrives broken or damaged?
We'll make it up to if you in the case that it does. We take great care in selecting the manufacturers of our curated collections. If you discover a flaw or fault in the item please contact us within the first 7 days of receiving that item and we'll work it out with you. firstname.lastname@example.org
Where do you ship from?
Primarily we ship out from fulfillment centers in the United States, Eastern Asia and Western Europe. If the item you've purchased is out of inventory in your nearest location we'll send it directly from our production lines at the same delivery times as stated in our shipping section.
I have placed an order, can I track my items?
Firstly, thank you for ordering with us, we cant wait for you to receive your items!Secondly, YES! You just simply go to the Track Your Order page located on our website. Input your email and order number provided in the shipping confirmation email and there will be the status of your order.If for any reason the track order page isn't loading or your order is not showing up just email us at email@example.com and we will get back to you promptly.** You can only track your order after it has been fulfilled and shipped out! **
Our products are efficiently packaged by our expert handling team to ensure they arrive in perfect condition regardless how far they go.